This Privacy Notice describes how Pine Labs Private Limited and our affiliates (collectively, “Pine Labs,” “we,” and “us”) collect, use, disclose, transfer, store, retain or otherwise process your information when you (whether you are a person or business) apply or sign up for/on a Pine Labs PoS account or other services (including, but not limited to, Fave Application (“Website & App”), Pine Labs Lending) through Pine Labs website or product applications (collectively “Services”).
This Privacy Notice applies to your use of our website and/or Services, and covers information collected in connection with your access to and use of our website and/or Services. Please read this Privacy Notice carefully. By continuing to interact with us, you are consenting to the practices described in this Privacy Notice.
INFORMATION WE COLLECT OR RECEIVE ABOUT YOU
We need to collect or receive information about you to provide you with the Services or the support you request. The type of information can vary depending on the country from which you access our Services. Additionally, you may also and can choose to voluntarily provide information to us.
Information You Provide
Information We Collect Or Receive From Your Use of our PoS and/or Services
We collect or receive information you provide when you apply, use or sign up for/on a Pine Labs PoS or other Services , go through our identity or account verification process, authenticate into your account, communicate with us, answer our surveys, upload content, or otherwise use the Services.
Information We Collect Or Receive From Other Sources
HOW DO WE USE YOUR INFORMATION
Providing, Improving, and Developing our Services
- Determining whether the Services are available in your country;
- Processing or recording payment transactions or money transfers;
- Otherwise providing you with the Pine Labs products and features you choose to use;
- Displaying your historical transaction or appointment information;
- Providing, maintaining and improving our Services;
- Developing new products and services;
- Delivering the information and support you request, including technical notices, security alerts, and support and administrative messages including to resolve disputes, collect fees, and provide assistance for problems with our Services or your Pine Labs account;
- Improving, personalizing, and facilitating your use of our Services;
- Measuring, tracking, and analyzing trends and usage in connection with your use or the performance of our Services.
Communicating with You About our Services
Sending you information related to transactions done on the App;
Sending you information we think you may find useful or which you have requested from us about our products and services;
Conducting surveys and collecting feedback about our Services.
You allow us to your user details to send all communications including any transactional, marketing, promotional updates via any mode of communication including SMSs/email/WhatsApp message etc.
Protecting our Product and Services and Maintaining a Trusted Environment
Investigating, detecting, preventing, or reporting fraud, misrepresentations, security breaches or incidents, other potentially prohibited or illegal activities, or to otherwise help protect your account, including to dispute chargebacks on your behalf;
Protecting our, our customers’, or your customers’ rights or property, or the security or integrity of our Services;
Verifying your identity (e.g., through government-issued identification numbers);
Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;
Fulfilling any other purpose disclosed to you in connection with our Services;
Contacting you to resolve disputes, collect fees, and provide assistance with our Services.
Advertising and Marketing
Marketing of our Services;
Communicating with you about opportunities, products, services, contests, promotions, discounts, incentives, surveys, and rewards offered by us and select partners;
If we send you marketing emails, each email will contain instructions permitting you to “opt out” of receiving future marketing or other communications.
HOW DO WE SHARE YOUR INFORMATION
With Other Users of our Services With Whom You Interact
Communicating with You About our Services
With Third Parties
Business Transfers and Corporate Changes
Safety and Compliance with Law
With Your Consent
Aggregated and Anonymized Information
HOW LONG WE RETAIN YOUR INFORMATION
COOKIES AND OTHER SIMILAR TECHNOLOGIES
Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set. Please note, however, that by blocking or deleting cookies used in the Services, you may not be able to take full advantage of the Services.
We also may collect or receive information using web beacons. Web beacons are electronic images that may be used in our Services or emails. We use web beacons to deliver cookies, track the number of visits to our website and apps, understand usage and campaign effectiveness, and determine whether an email has been opened and acted upon.